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Smith Animal Clinic Survey


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Client Satisfaction Survey

We hope you and your pet received the attention you deserve. Please help us maintain our high standards by completing this survey. Thank you in advance for your time and candor.

Crown Point
Demotte

Clean
Littered/unkempt

Current patient
Referred by friend/family
Saw sign
Yellow pages
Website
Facebook
Other (please specify in comment area below)

Clean and neat
Comfortable
Child-friendly
Uncomfortable
Disorderly
Odor-free
Needed odor control

Convenient
Not convenient

Friendly and empathetic
Ignored me or were unfriendly
Indifferent

My call was answered right away
The phone rang several times before someone answered
I was placed on hold for a long time
I didn’t contact you by phone

Was friendly with me and my pet
Was gentle
Seemed confident and capable
Communicated poorly

Greeted me warmly
Listened to my description of symptoms
Did not seem interested in what I had to say
Seemed rushed
Described the diagnosis and treatment clearly
Left me confused about treatment

Professional in appearance and manner
Acceptable in appearance and manner
Mediocre in appearance and manner
A good communicator
Insensitive

Yes
No

Yes
No

Yes
No

Yes
No


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Providing excellent dog, cat and horse veterinary care for
Indiana and Illinois communities

including Munster, Highland, Hammond, Crown Point, Demotte, Cedar Lake,
Dyer, Winfield, Merrillville, Schererville, St. John, Crete, and Beecher

We Accept: We Accept Visa, Mastercard, CareCredit, Checks, and Cash

Crown Point, IN office
4720 W. 109th Ave.
Crown Point, IN 46307

PH (219) 663- 0113

Demotte, IN office
1230 S. Halleck
Demotte, IN 46310

PH (219) 987-2271

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